AGB

Terms of sale

Last updated: 8 November 2026.

1. Seller and contact details

The ELIA MAISON — Home & Living store is operated by Elia Luxury FZ-LLC, a limited liability company established in the Ras Al Khaimah free zone (Free Zone Limited Liability Company), with its registered address at FDRK9274, Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. For information, support, complaints and returns, contact elialuxuryllc@gmail.com.

E-commerce licence no. 45033868, issued by Ras Al Khaimah Economic Zone Authority (RAKEZ), for Products and Services E-Trading.

2. Products and package contents

Each product page specifies the product, available options and package contents. Your purchase includes only the items described for the selected option; styling accessories shown in photographs are not included unless expressly stated. Images supplement the description. Minor colour differences caused by screen settings do not alter the promised characteristics or limit your statutory rights concerning conformity.

3. Orders and purchases

Before confirming your order, you can review and correct the items, quantities, options, address and total amount. Submitting an order creates an obligation to pay. An order confirmation is sent to the email address you provide; please retain it together with these terms.

If we cannot supply an item, we will contact you without delay. We will not substitute a product without your agreement and will refund payments for items not supplied. Any obvious product or pricing error will be brought to your attention before fulfilment. We will not increase the price or change your order without your agreement.

4. Prices, taxes and payment

Prices are stated in euros. The applicable price is the price displayed when you purchase the selected option. Shipping is free, with no minimum order value, to destinations available at checkout. Applicable taxes and any import duties or charges are included in the purchase total: no additional charges are payable on delivery.

You may pay using the methods available at checkout. The total amount and selected payment method are displayed before you submit your order. Payment information is processed through the payment services used by the store.

5. Shipping and delivery

Delivery is expected within 7–12 business days of order confirmation, to the address provided at checkout. Business days are Monday to Friday, excluding public holidays. If delivery is delayed, contact customer support for information and a solution, without prejudice to your statutory rights regarding non-delivery. The risk of loss or damage remains with the seller until delivery to you or a person designated by you, subject to statutory exceptions.

6. Changes and cancellation

To correct or cancel an order, email customer support promptly with your order number. Orders that have not yet been fulfilled may be cancelled. If your order has already been dispatched, you may still exercise your right of withdrawal as set out below.

7. Right of withdrawal and free returns

Consumers may notify us of withdrawal without giving a reason within 14 days of receiving the products. For a single order delivered in separate shipments, this period starts when the last item is received. Returns are free and no restocking fee applies.

Before shipping a return, email ELIA MAISON — Home & Living at elialuxuryllc@gmail.com with your order number and the items to be returned. We will provide free return instructions and the correct address. Do not send the parcel to an unconfirmed address. An unequivocal withdrawal notice sent within the deadline is sufficient to exercise your right; it does not depend on discretionary approval. Any delay in our reply will not prejudice your rights.

Products must be returned within 14 days of notifying us of withdrawal, following the instructions provided. Keep them safe, together with included accessories, and use suitable protective packaging, preferably the original packaging. You are liable only for any reduction in value resulting from handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Merely opening the packaging does not automatically exclude your right to withdraw.

8. Refunds

Following withdrawal, we refund the amounts due within 14 days of notification, using the original payment method unless otherwise agreed at no cost to you. Where permitted by law, we may withhold the refund until we receive the goods or evidence that they have been sent back, whichever occurs first. You will not be required to accept a store voucher instead of a refund. Processing times for the credit to appear depend on your payment provider.

9. Faulty, damaged or non-conforming products

If you receive an incorrect, damaged or faulty product, email us with your order number and a description of the issue. Photographs may help us assess it. We will not impose reporting deadlines that reduce your statutory rights.

Consumers in the European Union benefit from the statutory conformity guarantee of at least two years from delivery, without prejudice to any greater protection under applicable national law. Where provided by law, you are entitled to free repair or replacement and, when the relevant conditions are met, a price reduction or termination with a refund. The seller bears the costs necessary to remedy non-conformity, including transport.

10. Complaints and consumer rights

Send complaints to elialuxuryllc@gmail.com, stating your order number and request. These terms do not exclude or limit mandatory protections under applicable law, including those of the consumer’s country of habitual residence where applicable. No exclusive foreign jurisdiction is imposed in derogation of consumer rights. Any additional mandatory protections applicable to international purchases remain unaffected.

11. Personal data and updates

Our Privacy policy explains how personal data is processed. Changes to these terms apply to orders placed after publication and do not retrospectively alter purchases already concluded.

Optional withdrawal notice template

To: Elia Luxury FZ-LLC — elialuxuryllc@gmail.com.
I hereby withdraw from my purchase of the following items: …
Order number: …
Order date and date received: …
Customer’s name and address: …
Date: …
Customer’s signature only if this notice is submitted on paper.